EZPhone is capable of supporting dual fixed and mobile modes of operation, together with value-added business applications, lets you do anything, anywhere.
- Unify enterprise telephony, contact center, instant messaging, conference, SMS, fax, and email in one
- Remove cross-region, cross-network, and cross-platform communication barriers
- Human-focused design, devices and extensions are secondary
- Open platform to encourage creativity and idea sharing
- Community design, make communication more personal
- Cloud architecture, scalable and highly reliable
- Mobile application, perfect for the wireless Internet era
- More than ten years of experience in designing contact center, customer-centric software
- High performance, able to handle many concurrent interactions
- Enterprise-class security
Increasing numbers of multi-national and international businesses have brought about challenges of cross-region communications. In the past, due to the prohibitive cost of telecommunication, e-mails and SMS became the preferred media of communication, but misunderstandings were common due to non-instant, one-way communication nature. EZPhone technical strength lies in its ability to use the free Internet to transport real-time toll-grade voice and also:
- Satisfy distributed deployment
- Unified management
- Mobile support
- Cloud integration
- Volume service
- Facilities on-demand
- Application integration
EZPhone platform design follows the latest:
1.Technology trends
EZPhone replaces traditional PBX and telephone equipment
Users interact through VPN-secured Internet (including fixed and mobile converged network) for real-time multimedia communication
Whether using internal LAN, external WAN, WiFi, 3G, and can also route calls to PSTN via gateways
2.Industry standards
EZPhone uses SIP, XMPP, and other industry standards in its UC integration, including:
IP telephony
Video
Voice mail
Conference
Instant messaging
Chat
3.Open architecture
EZPhone is designed for the open IP network communications
Using web and mobile applications as the primary user interface
Companies can choose any SIP standard equipments, including network devices and endpoints (SIP phone, PC, smart phones, tables).
4.Secure network
EZPhone has built-in an enterprise-class VPN network
Using user-defined password security mechanism to encrypt messages in transit and prevent hacker interception
5.Automatic backup
EZPhone uses cloud-based virtualization technology, allowing system administrators to easily monitor, manage, backup, and maintain the entire system.
6.Virtual operation
UCRM is the core underlying technology in EZPhone, and contains real-time resource service engine and repository. It tracks the interactions between users and media services:
You scan import from Active Directory to initially populate user accounts and configure access rights and media types
You can then register media gateways and media resource servers, such as:
IM Server (chat)
PBX (voice)
EZPhone (video), and other communications servers
7.Cloud ready
EZPhone can run on commercial cloud service providers such as Amazon Web Services, Microsoft Azure, or Google App Engine to support public, private, or hybrid cloud deployment. So, an enterprise can seamlessly share and access distributed resources anywhere.
8.Facile front- and backend integration
Horizontal integration:
Involved server-side integration with other enterprise resources such as ERP, HR, OA to improve operation efficiencies
EZPhone front-end applications support socket, web service and use JSON or XML format for data exchange
Vertical integration:
EZPhone client can exchange data through:
Bar/QR code
Location-based service
Add watermark to document scan
Voice input
File upload
