1.Corporate Communication Portal
EZPhone itself is a full-function and high-performance unified Communications product
It is IP-based and has a rich array of management functions, capable of supporting real-time, multimedia Communication for the enterprise or business units, significantly save toll calls while improving collaboration
2.Company is the contact center
Virtual Service
Companies can locate customer service center at a less inexpensive city while still servicing nation-wide calls. Through intelligent routing, you can match customer calls with the appropriate service agents.
Remote Service
Companies can employ home agents or experts/knowledge workers to provide customer service. This provides greater convenience to home-workers (housewives and disabled persons) and subject matter experts (consultants).
Backup Service
During holiday seasons or special marketing campaigns, an enterprise can route additional spikes in call volume to backoffice workers, or overflow to outsourcing contact centers.
Mobile Service
Specific industries such as logistics, insurance, financial planning, health care, and sales in general are mobile and deliver real-time service. If the service can be provided on the go, they can perform more effectively.
Collaborative Service
Television shopping, online shopping, logistics, or credit card centers can collaborate to provide a one-stop, end-to-end service. Customers do not need to call another number when transferring from one service to another.
3.Online marketing
EZPhone combined with EZPhone and EZSocial can help manage Internet customers and fanbase:
Through the corporate website and company social networks, it is possible to interact with potential customers and partners to raise brand awareness
By properly managing marketing channels and public relations, you can improve overall company image and resolve issues before escalation
Use EZ solutions to deliver real-time assisted or self service and gain insight into the current market trend
4.Remote monitor
EZPhone can connect to video surveillance equipments for remote recording self-service or for security monitoring such as site security, nursing care, and intensive service
EZPhone can also bundle other image and voice processing applications to become a terminal data scanner and transmission appliance, such as credit card application signatures and parcel bar codes
5.Business cooperatives
EZPhone customers can form various cross-industry alliances, let enterprises find ways to expand online service and operations. For example:
Schools can form alliances with publishers to promote knowledge awareness
Government can form alliances with medical communities to promote healthy living
